Refund & Cancellation Policy
Effective Date: June 18, 2026
At Beah Floral, each arrangement is thoughtfully designed and handcrafted using fresh, seasonal flowers sourced specifically for your order. Due to the custom and perishable nature of our products, all sales are final.
By placing an order with Beah Floral, you acknowledge and agree to the terms outlined below.
All Sales Are Final
All purchases made through Beah Floral are final sale.
We do not offer refunds, returns, exchanges, or order cancellations once an order has been placed, except where required by applicable law.
Non-Refundable Deposits
All deposits, retainers, and payments made toward custom orders, workshops, subscriptions, event florals, installations, and future services are non-refundable and non-transferable.
Deposits reserve design time, floral inventory, and scheduling availability and cannot be returned once received.
Flower Availability & Substitutions
Flowers are seasonal agricultural products and availability may change without notice.
Beah Floral reserves the right to substitute flowers, greenery, vessels, ribbons, packaging, and other design elements due to seasonal availability, market conditions, weather events, supplier shortages, transportation issues, or quality concerns.
Any substitutions made will be of equal or greater value and will maintain the overall style, color palette, and design intent of the arrangement whenever possible.
Substitutions do not qualify for refunds, replacements, store credit, or discounts.
Product Variations
Each arrangement is uniquely designed by hand.
Because flowers are natural products, variations in color, size, shape, texture, fragrance, bloom stage, and overall appearance are normal and expected.
Photographs displayed on our website, social media accounts, advertisements, and marketing materials are intended to represent our design style and are not guarantees of an identical final product.
Natural variations and artistic interpretation are not considered defects and do not qualify for refunds, replacements, or credits.
Fresh Flower Care & Product Lifespan
Flowers are perishable products and each bloom has a unique lifespan.
The longevity and performance of flowers depend on numerous factors outside of Beah Floral’s control, including but not limited to:
Environmental conditions
Indoor temperatures
Direct sunlight exposure
Heating and air conditioning systems
Water quality and maintenance
Placement within a home or business
Handling after delivery
General care provided after receipt
Because these factors vary from location to location, Beah Floral does not guarantee the lifespan, bloom performance, or future appearance of any floral arrangement after it has been delivered or received.
Normal flower aging, wilting, petal drop, discoloration, bloom opening, bloom closure, dehydration, or deterioration occurring after delivery shall not be considered a product defect and does not qualify for a refund, replacement, credit, or claim.
Quality Concerns & Claims
We take pride in the quality of our work and strive to ensure every arrangement arrives in beautiful condition.
If you believe there is a quality issue with your order, you must notify us by email within twenty-four (24) hours of delivery.
All claims must be submitted to hello@beahfloral.com and include:
Customer name
Order number (if applicable)
Description of the concern
Clear photographs of the entire arrangement
Clear photographs of the specific issue being reported
Claims submitted more than twenty-four (24) hours after delivery, or claims submitted without supporting photographs, will not be eligible for review.
Claim Review
Submission of a claim does not guarantee a refund, replacement, credit, or compensation.
Beah Floral reserves the sole and exclusive right to determine whether a quality issue exists.
If a verified quality issue is identified, Beah Floral may, at its sole discretion, provide one of the following remedies:
Replacement flowers
Store credit
Partial store credit
Another remedy deemed appropriate by Beah Floral
Refunds are not guaranteed and will only be issued at Beah Floral’s sole discretion, except where otherwise required by law.
Situations Not Eligible for Refunds, Replacements, Credits, or Claims
The following circumstances are not eligible for refunds, replacements, store credits, discounts, or claims:
Change of mind after purchase
Order cancellations
Non-refundable deposits
Flower substitutions
Seasonal flower availability changes
Personal preference regarding flower selection
Personal preference regarding design style
Personal preference regarding color palette
Natural flower variations
Variations in bloom stage
Variations in flower size, shape, color, texture, or fragrance
Differences between arrangements and reference photographs
Natural flower aging after delivery
Improper flower care
Environmental conditions after delivery
Failure to follow care instructions
Claims submitted more than twenty-four (24) hours after delivery
Claims submitted without clear supporting photographs
Chargebacks
By placing an order with Beah Floral, the customer agrees to contact Beah Floral directly regarding any concerns prior to initiating a chargeback, payment dispute, or claim with a financial institution.
Beah Floral reserves the right to provide order records, photographs, communications, invoices, proof of delivery, and acceptance of these policies when responding to any chargeback or payment dispute.
Limitation of Liability
To the fullest extent permitted by law, Beah Floral’s total liability for any claim relating to any product or service shall not exceed the amount paid for the applicable order.
Beah Floral shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to any purchase.
Contact
For questions regarding this policy, please contact:
Beah Floral
Long Beach, California
hello@beahfloral.com